ADDITIONAL BILL RELIEF FOR ENERGY CUSTOMERS DURING COVID-19

Monday, 4 May 2020

NORTHERN Tablelands MP Adam Marshall has announced locals struggling to pay their energy bills during the COVID-19 pandemic now had access to additional financial support following a $30 million boost to the State Government’s emergency support Energy Accounts Payment Assistance (EAPA) Scheme.

Mr Marshall said residential energy customers could now apply for EAPA vouchers directly through Service NSW and would be called for an eligibility assessment without having to leave their house.

“As we head into another Northern Tableland’s winter its important those who are struggling financially due to COVID-19 restrictions are able to pay their power bills and keep their heating on at home,” Mr Marshall said.

“I encourage people that need bill support during this tough time to head to the Service NSW website and register for an energy voucher assessment.

“The EAPA assessment threshold has been temporarily increased so people can receive up to $400 per assessment twice per year, compared to the normal amount of $300.

“This means the annual maximum limit of vouchers for a household with both electricity and gas has increased from $1,200 to $1,600, up by $400 – which will be beneficial for those households who are using more power because residents are working from home.”

During the assessment for EAPA vouchers, government representatives will also contact energy retailers with customers to assist with getting customers onto hardship plans, which will further protect customers during this extraordinarily difficult time.

People needing further information should visit www.service.nsw.gov.au and search EAPA or drop into their local Service NSW Centre.

At the same time, Commonwealth Seniors Health Card holders across NSW are being reminded to apply for the Seniors Energy Rebate (SER) now.

The SER provides a $200 rebate to eligible NSW electricity customers and can be claimed each financial year.

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