Northern Tablelands MP Adam Marshall, centre, with Glen Innes Service NSW Centre Customer Service Representatives Kirsty Grange, Garry Crawford, Jo-Anne Ryan and Manager Bree Lewis.
Tuesday, 20 March 2018
More than 1,000 government transactions in the one place
GLEN Innes residents and business now have easy access to more than 1,000 government transactions and services, with the town’s Service NSW Centre one-stop-shop officially opened by Member for Northern Tablelands Adam Marshall yesterday.
Mr Marshall toured the bright and welcoming new centre and met the four new staff with Glen Innes Severn Mayor Steve Toms. He said it would simplify the vast majority of interactions most people would have with the NSW Government.
“This centre is an incredible improvement upon the old motor registry, whether you’re looking to register a marriage, check a tradesperson’s licence, lodge a rental bond or apply for a Seniors’ Card, it can all be done in one easy location,” Mr Marshall said.
“Built in the heart of Glen Innes’ Mackenzie Mall, the new centre employs four local people, double that of the old motor registry, and includes two self-serve digital counters to ensure quick service.
“This increased staffing and easy access means customers have been seen to in less than two minutes on average: a speedy reception that puts the Glen Innes Service NSW Centre among the quickest in the state.
“Early feedback has been overwhelmingly positive, with each of the first day’s 55 customers leaving satisfied.”
The centre replaces the former Roads and Maritime Services’ registry in Grey Street, which finished trading last week. A variety of back-office functions, including heavy vehicle services, will continue at the old RMS registry.
Mr Marshall said the centre was part of the NSW Government’s $20 million expansion of the Service NSW network in rural and regional areas.
“Glen Innes’ Service NSW Centre is the third in the Northern Tablelands, following the hugely successful launch of centres in Armidale and Inverell,” Mr Marshall said.
“With this week’s opening, focus can now turn to getting Moree’s Service NSW Centre off the ground.
“Works on the Moree centre are due to start in the coming months, and I will push the Minister responsible for Service NSW, Victor Dominello, to ensure construction proceeds quickly.
“These centres greatly improve customer service for the rare occasions we need to interact with the NSW Government and I want to ensure Moree can benefit from its own Service NSW Centre as soon as possible.”
The Glen Innes Service NSW Centre is open weekdays from 9am to 4pm at Shop 2-3, Mackenzie Mall, 217 Grey Street, Glen Innes.
For online transactions and further information about Service NSW, visit the Service NSW website www.service.nsw.gov.au or phone 13 77 88.