STAR RATINGS PUTS HOUSING MAINTENANCE IN THE SPOTLIGHT

Thursday, 29 September 2016

NORTHERN Tablelands MP Adam Marshall has today announced that more than 920 households in social housing across the region will soon be able to rate the performance of contractors called out to maintenance jobs.

Mr Marshall said the new Tenant Experience Dashboard (TED) – available on the website www.facs.nsw.gov.au/review – was part of a new approach to better maintain social housing in NSW.

“This is a fantastic step forward for social housing tenants across the Northern Tablelands who request maintenance to their homes,” he said.

“Tenants can rate a contractor from one to five stars and it is an easy way to give feedback to make sure that the contractors are performing at a high level.

“It also means the community can see how maintenance contractors are performing in comparison to each other across our State.”

Mr Marshall said new maintenance contracts, which started this year, were designed to get jobs completed faster and with fewer callbacks.

“More than 600,000 work requests are carried out across NSW social housing each year, ranging from minor works such as adjusting doors and windows to major repairs and restoration of bathrooms and kitchens and modifying properties for tenants with disabilities,” Mr Marshall said.

“The maintenance contracts are also delivering for the wider community in country areas where contractors are required to source goods locally.

“The new contracts also provide opportunities for people living in social housing to get skills, training and apprenticeships as contractors are required to hire local tenants.”

Tenants requiring maintenance are encouraged to call 1800 422 322 to speak to the contractor for their area.

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